12/6/2023 0 Comments Turbotax review glitch![]() I reached out to INTUIT and heard back from the Office of the President Sasan Goodarzi and they are not doing anything. Turbo Tax/Intuit are supposed to be the leaders in this industry but clearly and statistically when three years of audits and two different auditors mess up this bad, that is an issue and I would honestly use another company. This is 100% negligence when two different “tax professionals” mishandle an audit this bad. I have been in conversation with their people but we are now having to go to appeals which is wasting more of my time and making me do their jobs. I spoke with the supervisor and even she was appalled at the mishandling of this. This is NEGLIGENCE and incompetence once again. Thankfully the resource manager corrected that lie. I was also told 5-6 times that they do not handle any appeals at this point.even though everything Turbotax says they do. I decided to investigate only to find out that over 40 pages of receipts/paperwork I sent to Turbo Tax, was NOT sent to the state. I then get a letter back from the state that they were not accepting a LARGE amount of our deductions. I submitted all that was asked of me and then they submitted to the state. I had to inform her of the date even though it was on the letter.so my date was missed.looks great on me.and was highlighted in the future letter from the state. She spoke to me three hours AFTER I was supposed to have the court date/time with the state to let me know she had done nothing yet. ![]() The Taxaudit person contacted me and I sent the power of attorney to them. Then I get audited again for 2020 and once again I reach out. Even the supervisor apologized for the lack of follow up, but I was still out because of their negligence. We obviously missed the deadline and I was out thousands of dollars. To make a long story short, she did not respond, NOTHING for 4 months and that response was from the Resource manager trying to close out the case. Save yourself the time, frustration, and money and use a different tax filing service. Their customer service is terrible, their Live assisted product is a scam, and their refusal to provide refunds is unacceptable. I would strongly advise against using TurboTax for your tax filing needs. I was not aware that Live is a non-refundable product, and I believe that I should be entitled to a refund given the circumstances. To me, it looks like a scam where TurboTax is taking my money without providing any value in return. My issue was thrown from one representative to the other, leaving me extremely frustrated and disappointed with the lack of resolution. Despite explaining my situation and requesting a refund, TurboTax denied my refund request five times!!! Their customer service representatives were unhelpful and unresponsive, and sometimes really rude. I have already filed with them and do not see the need to use TurboTax's services in the future. As a result, I had to go to an accountant and pay them to file my taxes. When my return was rejected by the IRS, I contacted TurboTax to try and fix the issue but was unsuccessful.
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